At Bhains ki Pathshala, we are committed to providing high-quality educational services. We understand that circumstances may change, and we have established this fair and transparent refund policy to address various situations that may arise.
1. Refund Eligibility
Refunds may be considered under the following circumstances:
- Course cancellation by Bhains ki Pathshala
- Technical issues preventing access to services
- Medical emergencies with proper documentation
- Relocation to areas where our services are not available
- Duplicate payments or billing errors
- Cancellation within the specified time frame
2. Refund Timeline and Rates
Cancellation Timeline
Before Course Commencement
100% Refund (minus processing fee)
Full refund if cancellation is made before the course start date
Processing fee: ₹500 for administrative costs
Within 7 Days of Course Start
80% Refund
If you cancel within the first week of classes
Deduction covers administrative and material costs
8-15 Days After Course Start
60% Refund
Cancellation during the second week
Deduction covers course materials and initial instruction
16-30 Days After Course Start
40% Refund
Cancellation within the first month
Significant course content already delivered
After 30 Days
No Refund
Course content substantially delivered
May consider partial credit for future courses
3. Special Circumstances
Medical Emergencies
- Medical certificate from registered doctor required
- Emergency must prevent course completion
- Case-by-case evaluation with management approval
- May offer course transfer instead of refund
Technical Issues
- Persistent platform or app failures beyond student control
- Poor video quality or connectivity from our end
- Issues must be reported within 48 hours
- Full refund if technical issues cannot be resolved
Course Changes by Us
- Significant changes to course content or schedule
- Faculty changes that substantially affect course quality
- Full refund or course transfer options available
- Students will be notified 15 days in advance
4. Non-Refundable Items
The following items and services are non-refundable:
- Registration and admission fees
- Printed study materials already dispatched
- One-on-one counseling sessions completed
- Practice test packages once accessed
- Digital downloads and materials accessed
- Administrative and processing fees
- Course completion certificates
- Extended support services utilized
5. Refund Process
How to Request a Refund
- Submit Request: Email us at [email protected]
- Provide Information: Include student ID, course details, and reason
- Supporting Documents: Attach relevant documentation if applicable
- Acknowledgment: We'll confirm receipt within 24 hours
- Review Process: Our team will review your request within 3-5 business days
- Decision: You'll receive our decision via email
- Processing: Approved refunds processed within 7-10 business days
Required Information
- Full name and contact details
- Student enrollment number
- Course name and batch details
- Payment transaction details
- Reason for refund request
- Supporting documentation (if applicable)
6. Refund Methods
Refunds will be processed using the same payment method used for the original transaction:
Credit/Debit Cards
5-7 business days to reflect in your account
Bank Transfer
3-5 business days for NEFT/RTGS transfers
UPI/Digital Wallets
1-3 business days for digital payments
Cash Payments
Refunded via bank transfer to provided account
7. Partial Course Transfers
As an alternative to refunds, we offer course transfers:
- Transfer to a different course of equal or lesser value
- Transfer to future batches of the same course
- Credit note valid for 12 months from issue date
- One-time transfer allowed per enrollment
- Transfer requests subject to availability
- Additional fees may apply for higher-value courses
8. Dispute Resolution
Internal Review
- If unsatisfied with initial decision, request management review
- Provide additional information or documentation
- Management review completed within 7 business days
- Final decision communicated in writing
External Mediation
- Unresolved disputes may be referred to consumer forums
- Legal jurisdiction: Gandhinagar, Gujarat
- Applicable laws: Consumer Protection Act, India
9. Contact for Refund Requests
For all refund-related queries and requests:
10. Policy Updates
This refund policy may be updated periodically. Changes will be communicated through:
- Email notifications to enrolled students
- Website announcements
- In-app notifications
- SMS or WhatsApp updates
Updated policies apply to new enrollments and existing students for future transactions.